I get a call today and it went like this:
"Good morning, IT"
"You know when I press 3 I go nowhere..."
"It said press 3 for help so I did and I got nothing."
"Are you talking about the phone?" (We're testing a new VoIP system)
"Of course. I thought you knew that."
"How foolish of me, sorry."
"Anyway that's not why I called. I have a W: drive and it has the same stuff as my H: drive. Where did that come from?"
"Well, I'm not suite sure, it's could've been many things but it's just another drive letter pointing to the same place as your H:"
"Great (annoyed) now all my stuff is duplicated?"
"No, as I said, it's just another letter assigned to look at the same folder on the network. Nothing more."
"Well, how did it get there?"
"Again, I'm not sure but it's not harming anything at all."
"So, do I have 2 of everything now?"
Now I'm thinking this is a joke, I'll give this one more explanation.
"No, it's like if you had 2 sets of directions to your house. Does that mean you have 2 houses?"
"No. So maybe it'll go away if I reboot?"
"Fine." - click
Monday, September 14, 2009
The blog is called "End User Idiots" for a reason. I received a call today from an end users boss. The user deleted their home directory. After i unclenched my teeth, and took a deep breath, and then another, i asked why?
"Because the drive letter was G:\ not H:\". Again i began to tense up. "REALLY?", oh yes he said.
If you went home and your house number was different, would you burn it down? I restored the files that were deleted, and told the boss all was fixed, and not to do it again. He will, and that's why we started this blog, for all the idiots.
Posted by madwest at 10:06 PM
Thursday, September 10, 2009
We've all gotten this kind of call.
"I can't find my old stuff" she said.
"What old stuff?" i said, knowing was talking about some kind of file.
"My old foils" was her response.
"where did you save them?" i said, thinking to myself this should take 30 seconds or less.
"In my H:\ drive i think?" her voice was unsure, followed by a nervous giggle.
oh boy, did she delete them? is she logged into the network? I gained remote control of her pc.
"ok well first your in your 'my documents' folder", i was not surprised.
"how'd i get there?", again no surprise. I navigated to her H:\ drive, opened a couple of folders.
"Is this your old stuff?"
"WOW, yes!, how did you do that?". You'd have thought i pulled a rabbit out of a hat.
"I just looked in your H:\ drive." Click,Click,Click....and there ladies and germs a rabbit.
"OK, thank you bye!"
i was wrong it actually took, 42 seconds.
Posted by madwest at 6:47 PM